Refund policy
Last updated: 29 August 2026
THE 60-DAY MONEY-BACK GUARANTEE
We know biology varies, and Rewind won't work identically for everyone. So we back your first order with a straightforward promise: try it, and if you don't wake up feeling at least 50% better, email us at support@takerewind.com within 60 days of your purchase date and we'll refund you.
To be clear about what this is: this is a promise about your money, not a claim about what the product will do for you. Results vary between individuals.
How it works:
- Available on your first order only.
- Covers up to one unit of each product in that order, whatever the number of doses per unit.
- You don't need to send anything back. Because our products are ingestible, we don't accept returns of opened product for safety reasons.
- We refund the price of the unit. Shipping is not refunded.
- Email us with your order number and tell us it didn't work for you. That's the whole process.
- Not available on repeat orders or subscription renewals.
- Products bought from a third-party retailer must be refunded by that retailer under their own policy.
YOUR RIGHTS UNDER CONSUMER LAW
The guarantee above is something we choose to offer. It sits on top of your legal rights and takes nothing away from them.
If you are in Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure. These rights are not limited by any timeframe in this policy.
Customers in New Zealand have comparable rights under the Consumer Guarantees Act. Customers in the United Kingdom and Ireland have rights under their local consumer legislation, including a 14-day right to cancel a distance purchase. That cancellation right does not apply to sealed goods once they have been opened, for health and hygiene reasons, but unopened product can be returned within 14 days of delivery.
Nothing in this policy excludes, restricts or modifies any right you have that cannot be excluded by law.
CHANGE OF MIND
Outside the guarantee above, we don't offer refunds or exchanges simply for change of mind on opened product. If your order is unopened and in its original condition, contact us within 60 days of delivery and we'll arrange a return. Return shipping is at your cost, and we'll refund the purchase price once we receive it.
DAMAGED, FAULTY, OR INCORRECT ITEMS
If your order arrives damaged, faulty, or isn't what you ordered, email support@takerewind.com with your order number and a photo of the item and packaging. Photos help us sort it out quickly, but we won't refuse a legitimate claim because you couldn't take one.
Where there's a major problem with the product, you can choose between a refund and a replacement. Where the problem is minor, we may repair, replace or refund. We'll cover the cost of returning the item where a return is needed.
CANCELLING OR CHANGING AN ORDER
Email us as soon as possible. We'll change or cancel your order if it hasn't been dispatched. Once it's with the carrier we can't recall it, but the guarantee and your consumer rights still apply.
Subscription orders can be skipped or cancelled at any time up to 24 hours before the renewal date. See our Cancellations policy for details.
DELIVERY PROBLEMS
If your order doesn't arrive, or arrives damaged, contact us and we'll resolve it with the carrier. You don't need to chase them yourself.
If a parcel is undeliverable or returned because the address you supplied was incorrect or incomplete, we'll re-send it once you cover the reshipment cost.
HOW REFUNDS ARE PROCESSED
Approved refunds go back to your original payment method, in the currency you were charged, within 5–10 business days. Your bank may take a few days more to show it. If you paid in a converted currency, the amount you receive may differ slightly from the amount you paid because of exchange rate movement between the two transactions.
CONTACT
Questions about this policy? Email us at support@takerewind.com.