Shipping policy
Last updated: 29 August 2026
ORDER CUT-OFF
Orders placed before 10am AEST, Monday to Friday, are picked up in that day's fulfilment run. Orders placed after 10am, or on weekends and public holidays, go into the next business day's run.
HANDLING TIME
1 to 2 business days. This is the time between your order being picked up and the parcel leaving our fulfilment facility. You'll receive a tracking number by email as soon as it's dispatched.
TRANSIT TIME
Once your parcel is with the carrier:
| Destination | Transit time |
|---|---|
| United Kingdom | 5 to 9 days |
| Canada | 8 to 12 days |
| Australia | 12 to 16 days |
| New Zealand | 12 to 16 days |
| United States | 12 to 16 days |
| Ireland | 12 to 16 days |
| Everywhere else | 12 to 16 days |
TOTAL DELIVERY TIME
Order cut-off, plus handling, plus transit:
| Destination | Total delivery time |
|---|---|
| United Kingdom | 6 to 11 days |
| Canada | 9 to 14 days |
| Australia | 13 to 18 days |
| New Zealand | 13 to 18 days |
| United States | 13 to 18 days |
| Ireland | 13 to 18 days |
| Everywhere else | 13 to 18 days |
These are estimates based on carrier averages, not guaranteed delivery dates.
TRACKING
You'll get a tracking link by email at dispatch. Tracking can take 24 to 48 hours to show its first scan. If nothing has updated after 5 business days, email us at support@takerewind.com.
DELAYS
Carrier delays, customs processing, weather and peak periods can push delivery beyond these estimates. If your order passes the top of its estimated range, email us and we'll chase it.
INCORRECT ADDRESSES
Please check your address at checkout. If a parcel is returned as undeliverable because the address was incorrect or incomplete, we'll resend it once you cover the reshipment cost.
CONTACT
Questions about your delivery? Email us at support@takerewind.com.